WhatsApp Me
Customer Service
Happy customers come back — and bring their friends! 
Great customer service is what separates a one-time buyer from a loyal customer for life. It doesn't take much — just a little care, communication and a personal touch goes a very long way!
The Customer's Order Journey
Keep your customer updated at every single step — this builds trust and they will keep coming back!
1
Customer Places an OrderTake the order and confirm it back to them — product name, price and quantity. No surprises later! Ask upfront: delivery or collection?
2
You Submit the OrderAs soon as you've submitted the order, WhatsApp your customer immediately to let them know it's been placed and give them the expected delivery time.
3
Order is Being ProcessedAvroy Shlain processes and dispatches orders. Standard delivery takes 5–7 working days from when the order is submitted. Working days exclude weekends and public holidays.
4
Order is On Its WayOnce dispatched, let your customer know it's on the way! Share the tracking info if you have it. This keeps them excited and patient.
5
Order Has ArrivedYour order has arrived! Now confirm with the customer — delivery or collection? Arrange a convenient time. Don't keep them waiting once it's arrived.
6
Deliver or Arrange CollectionHand over the order beautifully — see the gifting section below! Follow up 2–3 days later to check they're happy with their product.
Ready-Made WhatsApp Messages Copy these and personalise with your customer's name — tap and hold on the message to copy it!
When you submit the order:Hi [NAME]! Just letting you know I've submitted your order — you're going to love it! Please allow 5–7 working days for delivery. I'll keep you updated every step of the way! [YOUR NAME] | Avroy Shlain Beauty Advisor
Just letting you know I've submitted your order — you're going to love it! Please allow 5–7 working days for delivery. I'll keep you updated every step of the way! [YOUR NAME] | Avroy Shlain Beauty Advisor When the order is on its way:Hi [NAME]! Great news — your order is on its way! 
It should arrive within the next day or two. I'll let you know as soon as it's here so we can arrange delivery or collection![YOUR NAME] | Avroy Shlain Beauty Advisor
It should arrive within the next day or two. I'll let you know as soon as it's here so we can arrange delivery or collection![YOUR NAME] | Avroy Shlain Beauty Advisor When the order arrives:Hi [NAME]! Your order has arrived! 
When would be a good time for me to deliver it / for you to collect? I can't wait for you to see it![YOUR NAME] | Avroy Shlain Beauty Advisor
When would be a good time for me to deliver it / for you to collect? I can't wait for you to see it![YOUR NAME] | Avroy Shlain Beauty Advisor Follow-up message (2–3 days after delivery):Hi [NAME]! Just checking in — how are you enjoying your [PRODUCT NAME]? 
I hope you're absolutely loving it! Let me know if there's anything else I can help you with. [YOUR NAME] | Avroy Shlain Beauty Advisor
I hope you're absolutely loving it! Let me know if there's anything else I can help you with. [YOUR NAME] | Avroy Shlain Beauty Advisor
Make Your Delivery SpecialYou don't need to spend a lot — a little effort makes a huge impression. Customers who feel special become loyal customers and refer their friends!
What to include
The Perfect Gift Bag
A pretty gift bag or box — even a simple paper bag with tissue paper looks beautiful
A bow or ribbon — ties the whole look together and feels like a gift
A printed or handwritten invoice — shows you are professional and organised
You can print stickers like this for your parcels — customers love it!
A small thank you note — even just a sticky note that says "Thank you [NAME], enjoy!" makes someone feel valued
A small sweet treat — a chocolate or toffee adds a lovely surprise and costs almost nothing
A product sample (if you have one) — let them try something new and they might order it next time!
Presentation matters! A R150 product in a beautiful bag feels like a R300 product. The experience is the product.
Thank You Note IdeasKeep it short and personal. Handwritten is best — it only takes 30 seconds and means everything!
Simple & sweet:
Hi [NAME] Thank you so much for your order!
I hope you absolutely love it. You deserve it! — [YOUR NAME]
Thank you so much for your order!
I hope you absolutely love it. You deserve it! — [YOUR NAME]A little longer:
Dear [NAME] Thank you for supporting my small business — it truly means the world to me!
I hand-packed your order with love and I hope every time you use it, it makes you smile. If you ever need anything, I'm just a WhatsApp away!
— [YOUR NAME] | Avroy Shlain Beauty Advisor
Thank you for supporting my small business — it truly means the world to me!
I hand-packed your order with love and I hope every time you use it, it makes you smile. If you ever need anything, I'm just a WhatsApp away!
— [YOUR NAME] | Avroy Shlain Beauty Advisor
Golden Rules of Customer Service
Always confirm the order before submitting — get it right the first time
Communicate at every step — submitted, dispatched, arrived, delivered
Discuss delivery or collection upfront — never assume
Deliver promptly — once the order arrives, don't keep your customer waiting
Follow up after delivery — a quick "are you happy?" message builds loyalty
Add a personal touch — gift bag, thank you note, small sweet
Never ignore a complaint — sort it quickly and professionally, and you'll keep the customer for life