Delivery Update:
Door to Door Delivery for orders R750 or more = +-R25Pep PAXI Collection point for orders more than R750 is FREE (no charge)
Door to Door Delivery for orders less than R750 = R110Pep PAXI Collection point for orders less than R750 = R85
How Can I Track Orders
Your deliveries could be from either DPD couriers or Fastway for any tracking you have to contact head office with the SMS details you received there should be a tracking number on the message. Contact details at the bottom on the page.
🚚 Once the order is out on delivery you should get an SMS with information of the courier that will deliver your box with the waybill number. Make sure you get all your boxes the sms should verify box 1 of 1 if it's one box or box 1 of 2 of two boxes then there should be a box 2 of 2 as well. If you only get one box and not the other, please inquire immediately.
Thank you for your cooperation and understanding!
Below is the example of the SMS you will also receive from DPD couriers, once you click on the link in the SMS you will be able to see how many parcels you have to get box 1 of 1 or box 1 of 2 and box 2 of 2. You will also be able to see a photo of the driver and his registration with usually his name.
Contact Head Office to Track your order, if you have not received it after 7 workdays (this excludes saturdays/sundays/holiday days)
Fastway Courier: Your parcel might come via Fastway. If you received a tracking number:
- Visit to track it. Use the chat icon on the bottom right to speak with an agent.
- WhatsApp Fastway on 0878654094 (have your tracking number ready)
Struggling with the couriers??
Let's change your delivery to a Paxi lotion, WhatsApp your upline to assist by sending them your closest Paxi location point.
> You get a SMS with PIN code to collect with your ID book/card.
> Or a friend or relative with your PIN can collect with their ID book/card
Head Office Support:
If you need further assistance, contact Hester with your account and order numbers.
📞 Call: 0860 114 182 / 011 655 3500
📧 Email: sysaidhelpdesk@avroyshlain.co.za
Extra Tips for your deliveries
To ensure great service in the future, let's help head office by giving feedback and doing the following:
- 📓 Get yourself a notebook (or for the person who signs for your orders).
- ✍️ Write down the *date and time* with the *order number*.
- ✍️ Let the person *sign* with their *name, surname, and signature* who delivered the box.
- ✍️ Open the box and *check the invoice* to ensure everything on the invoice is in your box. Keep your invoice in a file.
- ✍️ Write in your book if you received everything.
- 📷 *Take a photo* of the items in the box if something is not as ordered.
- ❗If something on the invoice is missing, have the person sign the invoice as well, noting that not all items are there. Mark ✅️ for items received and ❌️ if something is short, and then you sign as well.
- 📱 *If you don't have a notebook, use your phone's notes app to record the details. **Take photos* as proof and save them in a folder in case of any discrepancies or incorrect items.
❣️ Keep a record for yourself. Let's work together by helping head office to give feedback to couriers. This will help ensure we all receive the correct products we ordered. If there's anything you need help with, please give feedback to your manager.
