How to Track an Order
Find your parcel anytime — know exactly where it is!
How Long Does Delivery Take?Door to Door 5 working days DPD Laser or Fastway courier delivers to your door |  PEP PAXI 5–7 working days Collect at your nearest PEP store |
Working days = Monday to Friday only. Weekends and public holidays do NOT count.
So if you paid on a Friday, day 1 starts on Monday. If there is a public holiday during the week, add an extra day.
Sometimes couriers can't get through all their deliveries in one day — if that happens, your parcel may arrive 1 day later than expected. This is normal — just track it using the links below.
PEP PAXI — You Will Get 3 SMS MessagesWhen you choose PAXI delivery, Avroy Shlain will send your parcel to your nearest PEP store. You do not need to do anything — just wait for the SMS messages below. Save them so you know what to expect!
 SMS 1 — On Its Way |  SMS 2 — Ready + PIN |  SMS 3 — Collected  |
Do not lose SMS 2! You need the PIN to collect your parcel. Show the SMS to the cashier and bring your ID book — no PIN, no parcel.
Track Your Parcel YourselfYou can check where your parcel is at any time. You need your parcel/waybill number — this is the number that looks like BA566849001001 in the PAXI SMS.
Fastway — Door to Door
Contact Avroy Shlain Head OfficeTo track your parcel or follow up on a delivery, call the head office landline or send an email. They track directly with the couriers.
| Avroy Shlain — Landline (for tracking queries) 011 655 3500 | › |
 | Avroy Shlain Email sysaidhelpdesk@avroyshlain.co.za | › |
 | Avroy Shlain WhatsApp — 079 187 5269 Use for: place an order · cancel an order · check stock · get the latest brochure NOT for tracking parcels — call the landline for that | › |
Head office tracks parcels directly with the couriers. Always call the landline 011 655 3500 or email them for delivery queries.